Refund policy

Refund Policy

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@watkinsonline.co.za. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@watkinsonline.co.za and send your item to: The JR Watkins Company, 6 Thor Circle, Thornton, Cape Town, Western Cape, 7460, South Africa.

Shipping 
To return your product, you should mail your product to: The JR Watkins Company, 6 Thor Circle, Thornton, Cape Town, Western Cape, 7460, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Delivery Policy

This Delivery Policy forms part of the Standard Terms and Conditions of Sale.

Delivery of the products at the shipping or delivery address nominated by the Customer shall constitute successful delivery. Acknowledgement of receipt by the Customer will be by means of signature whether POD or Waybill to confirm such delivery.


In the event of short delivery the Customer shall forthwith within 48 hours from time of delivery, contact the Watkins Customer Care Department on 021 532 2640 or hello@watkinsonline.co.za to report details of the short delivery; Invoice and Courier Waybill for the stated delivery must be retained by the Customer.

In the event that the Products are delivered in a damaged or defective state, the Customer shall forthwith within 48 hours from time of delivery, contact the Watkins Customer Care Department to report the details of the damage or defects to the Products, following which the Watkins Returns Policy shall be followed; Invoice and Courier Waybill for the stated delivery must be retained by the Customer.


On compliance by the Customer and provided Watkins agrees with the information supplied by the Customer, Watkins will or may apply for a credit, or re-supply subject to the provisions of the Refund Policy.

Subject to the CPA, and notwithstanding the provisions of this policy, Watkins shall not be liable to the Customer for any loss or damage occasioned by reason of the circumstances set out above; 


Although reasonable care shall be taken, Watkins accepts no responsibility whatsoever for incorrect delivery details or, should an unauthorised person, at the delivery address, accept the delivery of the order and Products; 


For purposes of this clause, Watkins shall include any Affiliate, agent or independent contractor who may affect delivery on behalf of Watkins.